For years, chatbots have been sold as a cost‑cutting tool. “Reduce support tickets,” the vendors promised. “Lower operational costs.” And they delivered—sort of. Rule‑based bots automated the simplest 10% of inquiries, leaving customers frustrated and support teams still overwhelmed. But a new generation of AI chatbot software has changed the equation. These systems do not just ans... https://ahex.co/ai-chatbot-development/